Returns & Exchanges
At C.C's Censational Concoctions Candles & Oddities, we take pride in the quality of our products and want you to be delighted with your purchases. However, we understand that sometimes things may not go as planned. If you encounter any issues with your order, rest assured that we are here to assist you. Please carefully review our Returns and Exchanges Policy below:
**1. Eligibility for Returns and Exchanges:**
- You may be eligible for returns or exchanges if you received damaged, defective, or incorrect items.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Returns and exchanges are accepted within 30 days from the date of delivery.
**2. Process for Returns and Exchanges:**
- To initiate a return or exchange, please follow these steps:
**For Returns:**
- Contact our customer support team censationalconcoctions2022@gmail.com and provide your order number, the reason for the return, and any relevant photos showcasing the issue (e.g., damage, defect).
- Our team will review your request and provide you with further instructions, including the return address and shipping guidelines.
- Once we receive the returned item and verify its condition, we will process your refund using your original payment method. Please allow 5-7 business days for the refund to appear in your account.
**For Exchanges:**
- Contact our customer support team at censationalconcoctions2022@gmail.com provide your order number, the reason for the exchange, and any relevant details about the item you wish to exchange.
- Our team will review your request and provide you with further instructions, including the exchange address and shipping guidelines.
- Upon receiving the exchanged item and verifying its condition, we will ship the new item to you.
**3. Non-Eligible Items for Returns and Exchanges:**
Please note that the following items are not eligible for returns or exchanges:
- Items that have been customized or personalized.
- Used or damaged items not due to our error.
- Products returned beyond the 30-day window.
**4. Return Shipping Costs:**
- In the case of returns or exchanges due to our error (e.g., damaged or defective items), we will cover the return shipping costs.
- For other reasons, customers are responsible for return shipping expenses.
**5. International Returns and Exchanges:**
- For international customers, return and exchange processes may vary due to shipping and customs regulations. Please contact our customer support team to discuss your specific situation.
Thank you for supporting C.C's Censational Concoctions Candles & Oddities. We value your satisfaction and are committed to providing exceptional products and service to the alternative community.