Frequently Asked Questions
What is the difference between a candle and a wax melt?
A candle is a solid block of wax with a wick in the middle that can be lit to produce a flame, while a wax melt is a small piece of scented wax that is melted in a wax warmer or oil burner to release fragrance without a flame.
How long do your candles typically burn?
The burn time of a candle can vary depending on its size, composition, and usage. Generally, our candles have an average burn time of three hours per inch of wax, but this may vary.
Are your candles made from natural wax?
Yes, we take pride in using natural wax, such as soy wax for our candles. These waxes are environmentally friendly and provide a clean and long-lasting burn.
Can I use your wax melts in a different brand's wax warmer?
Yes, our wax melts are designed to be compatible with most standard wax warmers or oil burners. However, it's always a good idea to check the instructions or guidelines provided by the manufacturer of your specific wax warmer.
How long does the fragrance last when using wax melts?
The duration of the fragrance depends on various factors, including the type of wax melt, the size of the room, and the temperature at which the wax melt is warmed. On average, our wax melts provide fragrance for approximately 3 to 4 burns but it depends on how long you burn it.
What materials do you use for your gothic artwork?
We use a variety of materials for our gothic artwork, including but not limited to canvas, acrylic paint, ink, and mixed media. The specific materials used may vary depending on the artwork and the vision.
Do you ship internationally?
Yes, we offer international shipping. However, please note that shipping fees and delivery times may vary depending on the destination country. We will provide you with the necessary information and options to ensure a smooth international shipping process.
Are your candles and wax melts safe to use?
Yes, our candles and wax melts are designed with safety in mind. We follow industry standards and use high-quality materials to ensure that our products are safe for use when used as directed. However, it's important to always follow the safety guidelines provided with the product and never leave a burning candle unattended.
Are your candles and wax melts vegan-friendly?
Yes, we offer a selection of vegan-friendly candles and wax melts. These products are made without the use of animal-derived ingredients and are suitable for vegans and those who prefer cruelty-free options.
Can I reuse the containers of your candles?
Yes, many of our candle containers are reusable. Once your candle has burned down, you can clean out the remaining wax and repurposed the container for various uses such as storage, decoration, or planting small plants.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment options. At checkout, you will be presented with the available payment methods to choose from.
Can I return or exchange a product?
We strive to provide the highest quality products and customer satisfaction. If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order, and we will work with you to resolve the issue.
Are your products eco-friendly?
We are committed to sustainability and minimizing our environmental impact. We strive to use eco-friendly packaging materials and ingredients whenever possible. Our candles are made from natural waxes, and we prioritize sourcing materials from sustainable and ethical suppliers.